Merchant 1 Payments strives to achieve and maintain a positive relationship with our customers by providing several methods of reporting and easy access to information and our knowledgeable/helpful staff. The following information is provided to you in an effort to answer some of the most frequently asked questions regarding maintaining your merchant account. Additional Merchant 1 Payments publications address chargebacks and retrieval requests, proper processing of transactions, and discount rate qualifications. 

1. How do I change my address and/or telephone number?
2. How do I change the business checking account information that is linked to my Merchant 1 Payments merchant account?
3. How do I start accepting American Express or JCB cards? 
4. How do I change my business name and/or the description of my business appearing on my customers' billing statements? 
5. How do I increase my processing limits?
6. How do I change the ownership information if I've recently acquired or sold the business?
7. How do I know what has been deposited into and/or deducted from my checking account?
8. How frequently are funds deposited into my business checking account?
9. What is EMV/Chip and Pin technology?


Chip Card FAQs:


10. What is a chip card?
11. What is actually on the chip?
12. How does it work?
13. Is it secure?
14. How does it benefit a business owner?
15. What is the Merchant 1 Payments Technology Guarantee?

1. How do I change my address and/or telephone number?
A simple request in writing can be faxed to the attention of our Customer Service Department at 1-877-797-1783. Upon receipt, the change will be completed within two (2) business days.

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2. How do I change the business checking account information that is linked to my Merchant 1 Payments merchant account?
It is extremely important to notify Merchant 1 Payments immediately upon any change to the checking account that is linked to your merchant account. Failure to notify Merchant 1 Payments may result in the delayed deposit of funds to your checking account or funding to the wrong checking account. A void check for the new account must be faxed to our Customer Service Department at 1-877-797-1783. In the event of a starter check, a bank letter is also required. The change will be completed within two (2) business days. The original checking account should be left open with funds available during the transition to the new checking account.

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3. How do I start accepting American Express or JCB cards?
A merchant account number must first be obtained prior to accepting the above card types. Merchant 1 Payments has the ability to establish and set up any non-bank card accounts on your behalf. Please contact your Sales Representative or Merchant 1 Payments for assistance.

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4. How do I change my business name and/or the description of my business appearing on my customers' billing statements?
If there is a change in the business name and/or DBA, the Articles of Incorporation must be provided to Merchant 1 Payments. To make this change to your merchant account, please fax a written request to our Customer Service Department at 1-877-797-1783.

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5. How do I increase my processing limits?
This request must be submitted in writing with the new ticket amount and average monthly volume amount. To make this change to your merchant account, please fax the written request to our Customer Service Department at 1-877-797-1783. Please include your DBA name and merchant number in your request.

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6. How do I change the ownership information if I've recently acquired or sold the business?
The new owner must complete a new Merchant Application and Agreement. Contact your Sales Representative for assistance, or you may contact Merchant 1 Payments directly at 1-877-797-1783.

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7. How do I know what has been deposited into and/or deducted from my checking account?
This information is available in several formats. A monthly processing statement is mailed the first week of each month for the preceding month's activity. Checking your bank statement is also an option or enjoy our online real time reporting.

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8. How frequently are funds deposited into my business checking account?
Activity on your merchant account is processed on a daily basis and is reported according to the processing date. The transfer of funds to or from your bank account takes place daily. Weekends and banking holidays are not considered business days.

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9. What is EMV/Chip and Pin technology?
EMV stands for Europay, MasterCard and VISA, a global standard for inter-operation of integrated circuit cards (IC cards or "chip cards") and IC card capable point of sale (POS) terminals and automated teller machines (ATMs), for authenticating credit and debit card transactions.

It is a joint effort between Europay, MasterCard and Visa to ensure security and global interoperability so that Visa and MasterCard cards can continue to be accepted everywhere. Europay International SA was absorbed into MasterCard in 2002. JCB (formerly Japan Credit Bureau) joined the organization in December 2004, and American Express joined in February 2009. IC card systems based on EMV are being phased in across the world, under names such as "IC Credit" and "Chip and PIN".

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10. What is a chip card?
It is a plastic payment card (debit/credit) that has microchip technology.

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11. What is actually on the chip?
The microchip stores cardholder information, such as the cardholder's account number.

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12. How does it work?
Instead of the current signature process, cardholders enter a PIN to authorize the transaction.

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13. Is it secure?
You can sleep tight, because chip cards are virtually impossible to duplicate.

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14. How does it benefit a business owner?
Increased checkout speeds, better protection from fraud, less employee responsibility, and being part of a global standard.

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15. What is the Merchant 1 Payments Technology Guarantee?
Merchant 1 Payments is always on top of changing technologies. All of our clients benefit from free equipment upgrades as soon as their terminal becomes non-compliant. Your business will always move forward with evolving technology at no extra cost.
Merchant 1 Payments has been at the forefront of technology for years. We can help your business get ready for tomorrow, today! Call 1-877-797-1783 or click to request a free rate quote for your chip card terminal

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